Refund Policy

TERAMOVIL REFUND POLICY

Eligibility for Refunds

• Refunds may be granted for technical issues that Teramovil cannot resolve.
• Refunds are not available for change of mind or unused portions of a prepaid plan.
• Refund requests are only valid for users aged 18 or older.
• Refund requests can be made within 30 days of purchase.
• If Teramovil can resolve the problem presented within 15 days of the customer's notification, Teramovil will not be obligated to issue a refund.

Requesting a Refund

• To request a refund, contact our customer service team at support@teramovil.com or WhatsApp in +525610239747sending all the details with your account details and reason for the refund request.
• Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed with the refund.

Refund Process

• Approved refunds are processed within 10-15 business days.
• Refunds will be returned to the original payment method unless otherwise specified.

Refund Limitations

• Certain promotions or trial periods may not be eligible for refunds.

Changes to Refund Policy

• We reserve the right to update this refund policy at any time without notice. Any changes will be effective immediately upon posting on our website.
• By purchasing from us, you acknowledge that you have read and understood our refund policy. If you have any questions or concerns, please don't hesitate to contact our customer service team.