Privacy Policy

This website, teramovil.com , is operated by Teramovil FZ-LLC , a legal entity registered under Dubai jurisdiction. Teramovil is committed to safeguarding your privacy in compliance with the Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data. This policy outlines the types of information we collect, how we use it, and your rights concerning your data. By using Teramovil’s services, you confirm that you are at least 18 years old and agree to the collection and use of your data in accordance with this policy.

1. Information We Collect

• Personal Information: Includes name, email address, and payment details.
• Usage Data: Such as session duration, network usage, and service interaction metrics.
• Location Data: Utilized solely for services requiring location optimization.
• Cookies and Tracking Technologies: Employed for site functionality, analytics, and enhancing user experience.

2. How We Use Your Information

• To provide, maintain, and improve Teramovil’s services.
• For customer support and responding to inquiries.
• To comply with regulatory and security obligations.
• To send promotional offers, including those from partner services, if you’ve opted in.

3. Legal Basis for Processing

Teramovil processes personal data in accordance with the provisions of the Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data (UAE) and other applicable regulations. The specific legal bases for processing your personal data are as follows:

a. Consent

• When you explicitly agree to share your personal data for specific purposes, such as receiving marketing advertising, participating in surveys, or sharing data for targeted advertising (if the user opted in).

b. Contractual Necessity

• When processing is necessary to provide our services, including activating your e-SIM, managing your account, and ensuring the delivery of the selected data plan services.

c. Compliance with Legal Obligations

• When we are required to process personal data to comply with applicable laws, regulatory requirements, or court orders.

d. Legitimate Interests

• When processing is required to meet our legitimate business objectives, such as:
  • Improving our services and user experience.
  • Conducting analytics to optimize service delivery and operational efficiency.
  • Detecting and preventing fraudulent activities or security breaches.
    Legitimate interest is always balanced against the fundamental rights and freedoms of our users..

4. Data Sharing and Security

a. Third Parties

We share personal data with third parties only under specific circumstances, ensuring that data is handled securely and responsibly:

• Service Providers:
  • To facilitate core business operations (e.g., hosting, customer support, payment processing).
  • These providers operate under strict confidentiality agreements aligned with applicable data protection laws.
• Marketing Purposes:
  • Data may be shared only with your explicit consent to deliver personalized advertising or promotional offers from trusted partners.
  • This includes partnerships with platforms like Booking.com, Airbnb, or other travel-related services, where users can opt to receive curated offers tailored to their interests.
  • No data will be shared for marketing without prior acceptance by the user during the opt-in process.

b. Data Transfers

• Data transfers to jurisdictions outside Dubai or the UAE are conducted in compliance with the highest data protection standards.
• We ensure that the receiving country or organization has adequate safeguards, such as Standard Contractual Clauses (SCCs) or Binding Corporate Rules (BCRs).

c. Security Measures

• Encryption: All data transmitted between users and Teramovil servers is encrypted using industry-standard protocols.
• Access Controls: Only authorized personnel can access personal data, limited strictly to operational requirements.
• Regular Audits: Periodic security audits are conducted to ensure compliance with regulatory requirements and best practices.

d. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as legally required. Marketing-related data is retained only for the duration of the consent provided by the user.

5. Your Rights

• Access: Request details of personal data we hold.
• Correction and Deletion: Update or delete personal information.
• Data Portability: Request the transfer of data to another provider.
• Marketing Opt-Out: Decline marketing communications from Teramovil or its partners.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law, including but not limited to:

• Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data (UAE):
  Governs the principles of data minimization and retention, requiring data controllers and processors to retain personal data only for as long as necessary to achieve the purposes for which it was collected.
• Commercial Transactions Law:
  Certain records, such as billing and transactional data, may need to be retained for a minimum of five years for compliance with financial and regulatory reporting obligations.
• Telecommunications Regulatory Authority (TRA) Guidelines:
  Applicable to e-SIM and telecommunications services, requiring the retention of certain user data (e.g., call logs, transaction records) to comply with local regulations.
• Anti-Money Laundering and Counter-Terrorism Financing Laws:
  If financial transactions are involved, data may need to be retained for five to ten years following the end of the business relationship to comply with audit and investigation requirements.
• Consumer Protection Laws:
  Retaining customer complaints and records for a reasonable period to resolve disputes or inquiries.

7. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Users will be notified of significant changes via email.

Contact Us

For questions or requests related to this Privacy Policy, email us support@teramovil.com